Training in Action
Moments from our recent training sessions
A day-by-day preview of your training journey
Moments from our recent training sessions
Here's what happens each day of training
Meet your trainers and fellow trainees. Get oriented to the training facility, understand the program structure, and set your personal goals for the 10-day journey.
Understand the BPO landscape in the Philippines. Learn about different types of accounts (voice, non-voice, healthcare, technical support), salary ranges, and career progression paths.
Build your communication skills with exercises in clarity, tone, and pacing. Practice pronunciation and learn professional vocabulary used in call center operations.
Learn the art of customer service including active listening, empathy, problem resolution, and handling difficult customers with professionalism.
Master call handling techniques from opening to closing. Learn proper call flow, documentation, and how to use CRM systems effectively.
Focus on neutral accent development and pronunciation. Practice with tongue twisters, conversation drills, and phonetic exercises.
Begin hands-on mock calling sessions. Practice real scenarios with your trainer providing real-time feedback and coaching.
Tackle challenging call scenarios including complaints, escalations, and technical issues. Build confidence in handling complex situations.
Learn interview techniques, build your resume, and practice answering common BPO interview questions. Get tips on professional presentation.
Complete your final assessment and learn about job placement opportunities. Top performers receive direct endorsement to Sutherland.
A typical day at the training center
Prepare these items for your training
Bring a government-issued ID for registration and verification purposes.
Take notes during lectures and write down key phrases and vocabulary.
Stay hydrated throughout the day. A water dispenser is available at the venue.
Bring your enthusiasm and willingness to learn. A can-do attitude goes a long way!
Don't miss this opportunity. Register now and begin your journey to a successful BPO career.
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