Our Training Programs

Comprehensive BPO training designed to launch your career

Flagship Program

10-Day Call Center Training

Our flagship program is a comprehensive, hands-on training experience designed to prepare you for a successful career in the BPO industry. Over 10 intensive days, you'll learn everything from professional communication to live call simulation.

Duration: 10 Days
Cost: 100% Free
Free Lunch Daily
Location: PCIT Gymnasium, Brgy. Singalat, Palayan City
Call Center Training

Training Modules

Day-by-day breakdown of what you'll learn

Day 1-2

Introduction to BPO

Learn about the BPO industry, career opportunities, and what employers look for in candidates.

  • Industry overview and career paths
  • Company structures and client types
  • Workplace culture and expectations
  • Professional grooming standards
Day 3-4

Professional Communication

Develop the communication skills needed to succeed in a call center environment.

  • English proficiency enhancement
  • Accent neutralization techniques
  • Professional phone etiquette
  • Active listening skills
Day 5-6

Customer Service Excellence

Master the art of delivering exceptional customer service over the phone.

  • Customer needs assessment
  • Problem-solving techniques
  • De-escalation strategies
  • Empathy and rapport building
Day 7-8

Call Handling Skills

Learn how to handle different types of calls professionally and efficiently.

  • Inbound call management
  • Outbound call techniques
  • Call documentation
  • CRM system basics
Day 9

Mock Calling Sessions

Practice your skills with realistic mock calls and receive immediate feedback.

  • Role-playing scenarios
  • Real-time feedback
  • Performance assessment
  • Improvement coaching
Day 10

Assessment & Job Placement

Complete your final assessment and prepare for your BPO career. Top performers receive direct endorsement to Sutherland.

  • Final skills assessment
  • Resume building workshop
  • Job placement guidance
  • Direct endorsement to Sutherland

Additional Training Opportunities

Beyond our flagship program

Virtual Call Center Training

For those who cannot attend in-person training, we offer virtual sessions via Zoom. Same quality training from the comfort of your home.

Mock Call Mastery

Practice realistic call scenarios with our experienced trainers and get real-time feedback to build your confidence.

Job Placement Support

We connect our graduates with partner BPO companies and provide resume building and interview preparation assistance.

Ready to Start Your BPO Journey?

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