100% Free Training Program

Start Your BPO Career
With PRHInc.

Join our free 10-day call center training and get direct endorsement to Sutherland. Transform your future with industry-leading skills.

Register Now Learn More

What We Teach

Comprehensive training to prepare you for a successful BPO career

Being Professional

Learn workplace etiquette, professional communication, and how to present yourself in a corporate environment.

Know the Standards

Understand BPO industry standards, metrics, and quality assurance requirements.

Production Floor

Experience real call center operations and learn how to work effectively in a production environment.

Mock Calling

Practice real call scenarios with feedback to build confidence and improve your communication skills.

Brainstorming

Develop problem-solving skills and learn to think on your feet during challenging call situations.

Team Collaboration

Learn to work effectively with teams and understand the importance of collaboration in BPO.

What to Expect

Our training program is designed to transform you into a confident, skilled BPO professional ready for the industry.

  • Assessment Preparation - Learn how to pass different sets of assessment and interview
  • English Environment - Immerse in an English-speaking environment inside our facility
  • Confidence Building - Build confidence in your English communication skills
  • Career Transformation - By the end of training, expect a transformed, career-ready you
  • Direct Endorsement - Direct endorsement to Sutherland after completing the 10-day training
Training Session

Meet Our Team

Experienced professionals dedicated to your success

Suman Kunder

Suman Kunder

Director

Mariz Garcia

Mariz Garcia

Senior Trainer

Jela Coloma

Jela Coloma

Junior Trainer

Christine Azarcon

Christine Azarcon

Junior Trainer

Frequently Asked Questions

Everything you need to know about our training program

The training program runs for 10 days. It's an intensive program designed to equip you with all the skills needed to succeed in the BPO industry.

Training is typically from 9:00 AM to 5:00 PM. We ensure you get comprehensive training within these hours.

The training provides benefits to your skills and learning, helping you improve yourself professionally. Additionally, free lunch and water are provided every day during the training period.

Please bring the following items:

  • Pen
  • Notebook
  • Nametag
  • Tumbler

It is recommended that you take the assessment at Sutherland first. This allows our trainers to get your SHL results so they know what areas to focus on during your training.

Yes, you can! We just need a printed copy of their high school or college diploma for documentation purposes.

From Classroom to Career

The Story of Palayan City's Free Call Center Training Program

Palayan City's journey toward becoming an emerging Business Process Outsourcing (BPO) talent hub began with a simple yet powerful vision—to create opportunities for its people through education, skills development, and employment.

The foundation was laid in 2013 during the administration of Mayor Adrianne Mae Cuevas, when the Palayan City Institute of Technology (PCIT) expanded its free technical and vocational education through TESDA scholarship programs.

On January 20, 2014, PCIT officially launched its Call Center Training Wave 5, marking one of the earliest documented free call center training programs in Palayan City.

"Opportunity creates confidence. Confidence creates success. And success begins with one chance to learn."
Be Part of the History
Training Session

Be Inspired with Our Success Stories

Real stories from real people who transformed their careers

Veronica Ortiz

Veronica Ortiz

from Cabanatuan

"PRHInc. changed my life. I never thought I could work in a call center, but after the 10-day training, I gained the confidence and skills I needed. Now I'm proudly part of Sutherland!"

Success Story

Your Story Here

from Palayan City

Complete the training and become our next success story. Share your journey from training to career with PRHInc.!

Register Now

Start your journey to a rewarding BPO career. Fill out the form and our team will get back to you.

  • 100% Free Training
  • Free Lunch & Water Daily
  • Industry Expert Trainers
  • Direct Endorsement to Sutherland