My journey into the BPO industry started while I was looking for a job. A friend told me about the 10-day Call Center Training offered by PRH Inc. Since I had no knowledge or experience in the call center industry, I decided to join and give it a try.
During those 10 days, I learned the basics of customer service, communication skills, call handling, and the overall work environment of a call center. The training helped me build my confidence and gave me a better understanding of what to expect in the BPO industry. It also helped me improve my English communication and prepared me for interviews and assessments.
After completing the training, I waited for almost two months before applying to Sutherland. Even though I felt nervous and scared because it was my first company and my first experience in the BPO industry, I decided to pursue my application because I believed in the knowledge and confidence I had gained from PRH Inc.
In May 2026, I applied to Sutherland. The application process was challenging, but thanks to the lessons and practice from the 10-day training, I successfully passed the interviews and assessments.
After being hired, I underwent another training at Sutherland. It was a different experience because I had to adjust to the company's processes, systems, and night shift schedule. At first, it was difficult since everything was new to me, but I remained determined to learn and improve every day. With continuous practice, guidance from our trainers, and support from my teammates, I was able to adapt.
After successfully completing the company training, I officially moved to the Production Floor. Working in production can be stressful at times, especially when handling customers for the first time. However, the experience has helped me become more confident, responsible, and professional. Whenever I encounter challenges or situations that I don't know how to handle, my managers, supervisors, and support team are always available to guide and assist me.
Looking back, PRH Inc. played a very important role in my career because it gave me the foundation I needed before entering the BPO industry. Sutherland, on the other hand, helped me develop my skills further by providing real work experience, continuous learning, and a supportive environment. Both organizations have contributed greatly to my professional growth and have helped me become more confident in pursuing my career in the customer service industry.
